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Email and WhatsApp reply drafter

Drafts a reply in the sender's language and register (Hindi, English or Hinglish), in the business's tone, using a short FAQ sheet for the facts, and holds it for a one-tap approval before anything is sent.

Is this you?

Do you or one senior person spend more than an hour a day replying to routine messages?Yes, that’s us. Build it →Not really. Show me the next one

What it does, step by step

  1. 1A new message arrives on WhatsApp Business or in the mailbox
  2. 2Language and intent are detected (price query, delivery status, complaint, vendor follow-up)
  3. 3The matching answer is pulled from a 20-question FAQ sheet
  4. 4A reply is drafted with the right greeting, register and sign-off
  5. 5Anything not covered by the FAQ is drafted as a holding reply and flagged
  6. 6A person approves, edits or rejects with one tap
  7. 7The approved reply is sent

What you’ll learn building it

  • Give an agent your tone of voice with five real examples
  • Keep the facts in a short FAQ sheet so it never makes them up
  • Hold every reply for one-tap approval before it goes

What you’ll need

A tone guide with example replies in each language you serveA 20-question FAQ sheet, reviewed monthlyA WhatsApp Business account or a mailbox with a drafts folderA person on approval duty during business hours

Where it goes wrong

A reply that is wrong in Hindi is worse than a slow one. Test every language with native speakers before trusting it, and never let the drafter invent a price or a delivery date that is not in the FAQ.

One example

A tiles and sanitaryware dealer in Rajkot gets about 60 WhatsApp enquiries a day in Gujarati, Hindi and English. The owner wrote a 20-line FAQ (prices per box, delivery radius, GST on invoice, return rules) and a tone guide. Drafts now appear in WhatsApp Business as unsent messages; he or his nephew taps send or edits. median reply time fell from about 40 minutes to under five, and roughly seven in ten drafts go out unedited.

An illustration, not a promise.
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Based on 4 sources. See them.